This section provides information on the most frequently asked questions regarding membership issues.
If you require further assistance please email firstname.lastname@example.org
Frequently Asked Questions
I can't seem to log in
You can log in with your email address or your licence number, eg NZ2034567.
Our new system cannot migrate passwords for privacy reasons, so if you're renewing your licence the first thing you'll need to do is reset your password. If you have any difficulties please email email@example.com and we'll be able to help.
Where do I find my Licence Number if I haven't received my card yet?
Your membership number can be viewed in your profile, under your name (the number is in the format NZ20#####).
If you need to enter an event prior to receiving your card, you can provide this number, or a copy of your receipt as confirmation.
How do I know which Age Category I'm in?
Your age category is determined by your age as at 31 December of the competition year.
How do I obtain an International Licence?
If you require an UCI International Licence to race overseas, please select the International Licence option when signing up or renewing online. You'll pay the same fee as with a National Elite Licence.
We'll also need you to send in a jpg photo headshot and insurance details to firstname.lastname@example.org
If you're renewing and have never held an international licence this will need to be implemented from our end, so please get in touch with us at email@example.com so we can make this happen.
Please note that U19 (National Youth) do not have to upgrade to National Elite - instead there is a $50 charge to upgrade your licence to international status. Please refer to International Licences for more information.
How do I obtain a technical licence?
Technical licences have now been replaced by technical endorsements, which can be added to any Local licence or above. This is so that you can have everything on one licence, rather than multiple licences that you have to keep track of.
If you don't belong to a club you can obtain a standalone technical licence when signing up or renewing online.
If you are a commissaire, coach, soigneur, mechanic or team manager who requires a technical endorsement, please email firstname.lastname@example.org and we will add it on to your Local licence or above once confirmed.
Can I be a member of more than one club?
You are welcome to join as many cycling clubs as you like, but please be aware that only one club can be your primary club, which is the club you represent at regional and national events.
All other club memberships are considered associate memberships.
Your primary club displays as the first club on your licence - if a club other than your primary is listed first please contact email@example.com so we can reissue your card with the correct details.
How can I change my primary club?
If you wish to change your primary club, and represent another club/centre at regional and national events, you first need to seek clearance and approval from your existing club and centre.
Once you have approval, please contact us directly at firstname.lastname@example.org so we can make the necessary checks and then change your primary club on your profile.
How do I add an event to the Cycling New Zealand Event Calendar?
To add an event to our calendar, please contact email@example.com and we'll be able to help.