MYLAPS Transponder Warranty Policy and Replacement
The general conditions of sale and delivery of MYLAPS apply to this warranty policy. These terms can be found at www.mylaps.com/en/termsconditions. This document contains the primary warranty regulations and the warranty periods for MYLAPS products.
 
1. General conditions for warranty
Within 14 days after a defect in the functioning of the equipment has been found the defect must be reported in writing to MYLAPS. The buyer is responsible for shipment of the equipment to the New Zealand MYLAPS Distributor via BMXNZ.
MYLAPS will examine the equipment after receipt. When MYLAPS finds a defect in the equipment, it will repair this defect if possible. If the repair of the equipment is not possible, then equivalent equipment will be made available if the equipment is still within the warranty period.
When the warranty period of the equipment has passed, MYLAPS shall contact the buyer to discuss the alternatives for repair or replacement.
If there is no defect in the functioning of the equipment detected, MYLAPS shall contact the buyer to discuss the alleged malfunctioning. If the equipment is to be returned to the buyer, this will be at the expense of the buyer.
If the equipment is visually damaged, the warranty does not apply; except when this is explicitly mentioned. If the malfunctioning of the equipment is caused by carelessness, negligence, willful misconduct or recklessness, the warranty does not apply. The equipment has to be used in accordance with the rules in the manual at all times. Firmware on decoders, systems or servers has to be updated until the most recent version. For other and additional warranty regulations, MYLAPS refers to the general conditions of sale and delivery.
 
2. Warranty ProChip FLEX transponders
MYLAPS guarantees the functioning of the ProChip FLEX transponders without any time limitation under the following conditions.
  • Buyer has an active subscription;
  • The subscription period of the transponder has not been interrupted for more than three months;
  • Visual damage is allowed under the insurance program; for example, due to fire or damage caused during normal use;
  • The transponder is used in accordance with the rules in the manual;
  • The damage to the transponder is not caused by carelessness, negligence, willful misconduct or recklessness;
3. Warranty Return Process
If have a warranty issue, please contact BMXNZ on admin@bmxnz.co.nz & advise that you have a warranty issue.
Send you transponder off to BMXNZ at the following address - BMXNZ, P.O.Box 11641, Ellerslie Auckland, 1542.
Once this arrives we will action a transfer of your active subscription to a new replacement transponder for you.
The transponder will then be couriered back to you.
Details to be supplied with the faulty transponder
  • Name of the person the transponder is registered too
  • Return address
The process takes a 2/3 days to transfer & then another approximately 3 date to return via courier.
 
HELP OR ASSISTANCE NEEDED
If you need help please e-mail the following admin@bmxnz.co.nz